General Dental Practice in New York
Harriet G.
1/16/2024
Weyobe’s Solution: Leveraging AI for Seamless Billing Management
Weyobe stepped in with a full-service billing and RCM (Revenue Cycle Management) solution designed specifically for dental practices.
Claims Management & Follow-Up
Weyobe implemented an automated workflow for claims submission and real-time tracking. Our team:
Identified and corrected coding issues
Followed up on all claims older than 30 days
Appealed denied claims with proper documentation
Reduced the average days in AR from 68 to 28 days
Patient Collections Optimization
We created a custom collection strategy that included:
Transparent patient statements with clear breakdowns
Pre-visit eligibility and cost estimates
Front desk coaching on collecting at check-in/check-out
Post-visit follow-ups and digital payment options
Patient collections improved by 35% within the first 3 months.
Reducing Administrative Burden
Weyobe took over the day-to-day billing operations, giving the staff more time to focus on patient care. We also implemented:
Real-time insurance eligibility checks
Automated reminders for documentation
Monthly performance reporting with actionable insights
Compliance and Coding Review
We conducted a full audit and trained staff on correct CDT codes and documentation practices. This minimized the risk of audits and denials and ensured compliance with payer policies.
Results
| Metric | Before Weyobe | After 6 Months |
|---|---|---|
| Aged Claims > 60 Days | $200,000+ | <$30,000 |
| Average Days in AR | 68 days | 28 days |
| Patient Collections Rate | 52% | 87% |
| Claim Denial Rate | 18% | 4% |
| Staff Time Spent on Billing | 25 hrs/week | 5 hrs/week |
Conclusion
Weyobe helped this growing dental practice eliminate administrative headaches, improve collections, and maintain compliance — all while freeing up valuable time for patient care and business growth.